Troubleshooting

Middle leg of YRN/MCH can't be lifted (Video)

Recommend cx reassemble the N to the middle leg. Note: 1. the video is only applicable for 3 legs YRN/MCH frame. 2. Pay attention to the direction of the part N. Video:.

Install the YRN/MCH Sync Rod (Video)

Sync rod:. Video:. Link:. https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/Assemble_the_sync_rod-101ddf0a-2f18-482d-bef5-ba85aea273bd.mp4

Memory key can't be saved(JZH）

Suggest cx follow the below video, send the link to the customer. https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/JZH-Memory_setting-5fc28635-2d82-4031-bfde-873f0f6371cd.mp4.

YRN/MCH Handset Button Has Sunk In (Video)

YRN/MCH Handset:. Video of how to repair the sunk-in button:. https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/repair_1-431ba507-1f5b-4912-811d-481232899fed.mp4.

User Guide for AGE Handset (Video)

Controller Model: KDH064D. Link:. https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/H064C-e1aa9a7b-8774-4fd2-b8a5-ec666074d5e6.mp4. Video:. 01. Initialization Procedure 0:24~0:41. 02.Move Up and Down 0:42~01:00. 03. Set Memory Positions 01:01~0

Error Codes / Inoperable Desk

Did you know?. In addition to reaching out to our professional customer service team, many common issues with your desk can be quickly and easily resolved on your own in just a few minutes!. What to do?. Follow our simple, step-by-step troubleshootin

Controller's Display Went Off

We are sorry for this issue you are experiencing with your desk. And please work with us on following testings. 1). Check if all Desk's Cables Connections are seated securely and tight,. 2). You have switched the Power Outlet and. 3). Your Power Adap

Tilted Desktop

Sorry for this issue you are experiencing and please work with us on following testings. 1). If all Desk's Cables Connections are seated securely and tight,. 2). You have switched the Power Outlet and. 3). Your Power Adapter is glowing in steady gree

Noise in Operation

Please. 1. Send over a Video Clip regarding the noise,. 2. Indicate us Name of the Part the noise is coming from,. 3. Share with us your Mailing Address and Phone# in case of arranging you any replacement part when necessary.

Install the sync rod of JZH

1. Insert the left end of the sync rod fully https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/1-603443d0-68c8-42e2-a1a2-77df76505f3d.mp4(video). 2. Disassemble the right end of the sync rod, reset the motor leg till it bounces back a little bit, and then